Refund policy

Ring size Adjustment

If the ring size is not correct, we kindly invite you to contact us before proceeding with any return at: info@eugeniavittoriagioielli.com

We will evaluate together the possibility of resizing the ring.

The service costs €30 and includes the resizing and the new shipment within Italy. For shipments outside Italy, shipping costs an additional €10.
The initial return shipment of the jewel is at the customer’s expense.

Once the ring has been received, we will proceed with the resizing and ship it back as soon as possible.

Returns

- READY TO SHIP

Ready To Ship jewels may be returned within 14 days of delivery if they do not meet your expectations.

How it works:

  • The jewel must be returned unused, unworn and in its original packaging.

  • Once received and inspected, we will issue a refund for the product amount, using the same payment method selected at checkout.

  • If the product shows signs of wear, damage or alterations that reduce its value, we may be unable to accept the return or may apply a deduction to the refund, proportionate to the condition of the jewel.

  • Return shipping costs are the responsibility of the customer. The return shipment remains under the customer’s responsibility until it reaches its destination. We recommend insuring the shipment, declaring the full value of the item and selecting a trackable shipping service.

- MADE TO ORDER OR CUSTOM JEWELS 

Jewels made to order, custom-made or personalized are created specifically for you and cannot be returned, except in the case of manufacturing defects.

If you have any questions or concerns, we are always available to evaluate the best possible solution together, with care and transparency.


- RETURNS FROM NON-EU COUNTRIES
Always state “MERCE RESTITUITA – RETURNED GOODS” on the customs documentation and enclose a copy of the original invoice.
VAT and import duties already paid in the country of destination are not refundable by us: these must be claimed directly from the local customs authority, which will refund them in the event of a return.
Return shipments that are not correctly declared may result in customs charges being incurred by us, which will be deducted from the refund.

Assistance

If you have any questions before or after your purchase, feel free to contact us at any time: info@eugeniavittoriagioielli.com