Refund policy

Purchased items may be exchanged or returned, provided they are returned within 7 days of receipt.

They must be in perfect condition and never worn and returned in their original packaging, with any documentation attached.

After returning the products, we will check that they have not been damaged or tampered with. 

In the event that the products for which the right of withdrawal has been exercised are damaged or have suffered a decrease in value due to the use that has been made of them, the Seller reserves the right to deny the right of withdrawal or to charge the customer a cost by way of compensation.

In the event that the verifications are positively concluded, we shall proceed to send, by e-mail, the relative confirmation of acceptance of the products thus returned.

The refund will be made within 7 days of receipt of the goods and the amount will be refunded to the account from which the payment was made. Shipping costs of the purchase will not be refunded. Delivery is the responsibility of the customer until it reaches its destination.

If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment for their purchase, the reimbursement of the sums shall be made to the person who made the payment.

For your protection, we recommend adding insurance to the shipment, declaring the value of the goods and adding the option of tracking the parcel. Make sure the parcel is properly sealed. Eugenia Vittoria Gioielli cannot be held responsible in case of non-delivery of returns.

Payments and shipping

All payments must be made in Euro currency.

The data provided to make the payment will be used by Eugenia Vittoria Gioielli only and exclusively to complete the procedures related to the purchase and to issue the relative refunds in case of eventual returns of the products. The purchase price of the products, as indicated in the purchase form, will be charged to the Customer's bank account at the time of purchase of the products.

The purchased products remain the property of Eugenia Vittoria Gioielli until they are delivered to the carrier.

The purchased products will be delivered to the address indicated in the Order, within 15 days from the dispatch of the Order confirmation.

In case of payment by bank transfer, the date of production and delivery will start from the moment the price is credited.

If, despite acceptance of the Order, a product is not available or cannot be delivered, the Seller shall promptly inform the customer by e-mail and the Order shall be cancelled. In this case the customer shall only be entitled to a refund of the price paid, any other form of compensation being expressly excluded. 

Any information may be requested by writing to the e-mail info@eugeniavittoriagioielli.com